Please read these conditions of carriage carefully and if they do not meet your requirements a full refund can be granted within 7 days of the date of your booking. These conditions of carriage set out clearly the responsibilities which we have to you and which you in turn have to us.

Your Booking

Bookings can be made via our website, by telephone or by visiting our booking office. Full payment will be required at the time of booking to secure the booking. Bookings will be confirmed with the issue of an excursion ticket detailing your pick-up point and time.

Should you wish to alter your confirmed booking or change to another trip then we will do our best to assist with these changes via telephone provided the main person booking is making the changes. Should your booking include an entrance ticket to an event, it may not be possible to change this in which a cancellation charge may be payable. If you wish to change your pick-up point or have any other special requests these cannot be guaranteed within 2 days of departure. For assistance, please call our office.


If you wish to cancel your day trip booking, cancellation must be made by the main booking contact. Any cancellation by you will be treated as a cancellation of the original booking and will be subject to cancellation charges as below, showing the period before departure within which cancellation is received and the amount of cancellation charge as a % of the original price paid.

More than 7 days: 10% (administration fee)

Between 2 days and 7 days: 50%

2 days or less: 100%

NOTE: If the reason for cancellation is severe, we may issue partial refund at our discretion.

If we cancel or amend your booking, for example departure times need to be changed which are unavoidable then we reserve the right to do so when required. We will endeavour to keep to the original designated times, and we will keep you informed of any amendments. If we have no choice but to cancel a trip, passengers will be offered the choice of an alternative trip if available, or a full refund can be given upon request. The company will be exempt from any further liability.    

In the event of an event being cancelled, withing 24 hours’ notice of departure or less, we will endeavour to contact all passengers to inform them of this and seek to reschedule or offer refunds where necessary.

Coach seating

Seats are allocated and chosen at the time of booking; however, seat locations cannot be guaranteed as it may be necessary to reallocate some seats under circumstances beyond our control.

Missed Departure and delays

Your booking ticket and confirmation will show on it your departure point and location, please check this carefully and arrive at your pick-up point at least 10 minutes before your stated departure time. You are ultimately responsible for ensuring that you are at the correct departure point and at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival. The driver will have a passenger list at each pick up location and we will endeavour to trace missing passengers before departure but may not be able to wait past the dedicated pick-up time to avoid delay and inconvenience to other passengers.

Departure timings are arranged to give reasonable allowance for any delays which may be incurred en route, however in the event of any delays beyond our reasonable control, liability is limited to returning you to your departure point as safely and quickly as possible.

Journey and return times

At the time of booking, we will provide estimated journey timings and return timings based on experience, these cannot be guaranteed and may change beyond our control. We will always do our best to provide guidance on timings and driver updates whilst on board.

Coach Breakdown

In the event of a coach breakdown, we will endeavour to provide alternative transport within the shortest possible time to cause as little impact on the day as possible. If an event is missed or the day is severely impacted because of a breakdown, then the company will accept liability and passengers will be offered the choice of full/partial refunds at our discretion or the choice of another day trip if available. The company will be exempt from any further Liability.

Passenger Behaviour

We reserve the right to refuse or terminate a passenger booking in the event of misconduct which in our opinion is likely to cause danger, damage or distress to other passengers, our employees or property of a third party. You may be prevented from travelling or continuing your travel and we therefore no longer have further responsibility. Full cancellation charges may apply, and we may be under no obligation to give a refund, compensation, or loss which you may incur.

Passengers with Disabilities or reduced mobility

Should you or anyone in your booking have any disability or reduced mobility that may affect the ability to travel on a trip, please contact us prior to booking for us to advise suitability.